Last updated: 04 March 2024

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://www.sunrise.com.cy website operated by Sunrise Hotels Ltd ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the website.

By accessing or using the website you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the website.

Purchases

If you wish to purchase any product or service made available through the website ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation.

Links To Other Web Sites

Our website may contain links to third-party web sites or services that are not owned or controlled by Sunrise Hotels Ltd.

Sunrise Hotels have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Sunrise Hotels Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 (change this) days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us.

Forging a new era

POLICIES & STANDARDS

At Sunrise Hotels, our commitment goes far beyond providing exceptional stays.

Always striving to make a positive impact, a profound respect and care for our community is at the heart of everything we do. As such, we go to great lengths to protect our team, guests, and our surrounding environment while continually implementing new policies and standards that transform our visions into reality.

We are also steadfast in our commitment to a sustainable future as we enter a new era, reducing and managing waste to guarantee a better, brighter future.

Caring for the community

Firm in our belief that our vitality depends on the vitality of the world in which we operate, we implement proactive measures to protect and boost the community. As part of our longstanding commitment, we encourage the employment of local staff. We also support local community-based suppliers who share our values and ethical concerns, sourcing locally produced, seasonal products wherever possible.

Aiming to promote prosperity and development in the area, Sunrise Hotels constantly strives to diminish any negative impact our operations may have on the local community while giving back to those in need and offering help and donations to local organisations and charities.

OUR ONGOING COMMITMENT

• Implementing proactive measures to help protect the community
• Supporting the local workforce and suppliers  
• Offering help and aid to local organisations
• Ensuring operations have a positive impact on the wider community

Passionate about our people

We understand that our people are the key to our success. As such, we go to great lengths to ensure that our team of hospitality professionals work within a safe, healthy, pleasant environment and we constantly motivate them to achieve their goals with regular assessments and training.

Our management team also strongly believes in equal opportunities and fair treatment of all employees and does not tolerate any kind of discrimination or harassment.

OUR ONGOING COMMITMENT

• Providing excellent working conditions
• Recognising our responsibilities towards our team
• Providing adequate training & knowledge
• Protecting our team against any form of discrimination or harassment
• Providing the same opportunities regardless of age, gender, race, nationality, or religious preferences.

Prioritising the environment & quality assurance

As part of our commitment to protecting the planet and providing unrivalled quality throughout your stay, every aspect of your holiday is thoughtfully considered.

From energy-efficient design and the sustainable use of resources to improved hygiene and performance monitoring, we ensure that excellence goes hand-in-hand with stringent environmental management practices and a strict quality assurance system.

Internal audits, analysis, and training affirm our commitment to safeguarding the environment and ensuring the best possible standard of hospitality.

OUR ONGOING COMMITMENT

• Saving & conserving energy
• Reducing emissions
• Cultivating environmental consciousness among our team
• Adhering to strict standards & quality management systems (CYS EN 1S0 9001:2015)
• Monitoring performance & continually analysing results

Dedicated to Health & Safety

Determined to provide the safest environment for our guests and team, we are committed to identifying, evaluating, and controlling all hazards that cause physical harm, health risks, or third-party damage.

Food safety is also a prime concern at Sunrise Hotels, evaluating our suppliers based on strict criteria while monitoring performance indicators related to food and safety throughout all our premises. We also systematically train our employees to achieve high competence and awareness surrounding food safety.

OUR ONGOING COMMITMENT

• A safe environment
• A safe systems of work
• Food safety across all our premises
• Providing suitable facilities for the welfare of all team members
• Providing relevant information, instructions, training and supervision needed to ensure the overall safety of all team members and guests.

We expect visitors and contractors to:

• Take responsibility for the health and safety of themselves and others
• Comply with any health & safety direction provided by management
• Not misuse or interfere with the implementation of the health & safety policy
• Report all accidents immediately, no matter how trivial
• Report all known or observed hazards to a Sunrise Hotels manager or supervisor